❓ Frequently Asked Questions
Welcome to CRAFTLY! Below are answers to the most common questions from our customers.
📦 Orders & Shipping
How long does shipping take?
We process orders within 1–3 business days.
Delivery usually takes 7–14 business days, depending on your location.
🌍Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–14 Business Days (depend on states) |
| United Kingdom | 6–12 Business Days |
| Australia | 7–14 Business Days |
| Europe | 8–15 Business Days |
| Canada | 7–14 Business Days |
| New Zealand | 8–15 Business Days |
| Singapore | 5–9 Business Days |
| Other Countries | 7–20 Business Days |
Please note that delivery times are estimates and may vary due to customs, holidays, weather conditions, or local carrier delays.
Do you ship worldwide?
Yes, we offer worldwide shipping 🌎
No matter where you are, we’ll deliver to your door.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email.
You can use it anytime to check your delivery status.
💳 Payments & Security
Is it safe to pay on your website?
Yes. We use secure and encrypted checkout systems to protect your payment and personal information.
What payment methods do you accept?
We accept:
- Credit/Debit Cards (Visa, MasterCard)
- Apple Pay / Google Pay (if available)
🔄 Returns & Refunds
Do you offer refunds?
Yes! We offer a 30-day money-back guarantee.
When can I request a refund?
You can request a refund if:
- Your item is damaged
- Your item never arrives
- You are not satisfied with your order
How do I request a refund?
Simply contact us in our page or email at craftly.blcokshop@gmail.com.
Our team will assist you within 24 hours.
🛍️ Products
Are your products good quality?
Yes. All our products are carefully selected and tested to ensure high quality and customer satisfaction.
Is the product exactly like the pictures?
Yes, our product images represent the actual item.
Slight differences may occur due to lighting or screen settings.
Is the GlowBlock lamp safe to use?
Yes. It is USB powered, low voltage, and safe for daily use.
What if I entered the wrong address?
Please contact us immediately.
If your order hasn’t shipped yet, we can update your address.
