🔄 Returns & Refunds

At CRAFTLY, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

🕒 30-Day Money-Back Guarantee

We offer a 30-day return policy from the date your order is delivered.

You are eligible for a return or refund if:

  • The item is damaged or defective
  • You received the wrong item
  • The item does not meet your expectations

Return Conditions

To be eligible for a return:

  • The item must be in original condition
  • The item must not be heavily used or damaged by the customer
  • Proof of purchase (order confirmation) is required

Non-Returnable Items

We do not accept returns for:

  • Items damaged due to misuse
  • Items returned after 30 days
  • Items without proof of purchase

Refund Process

Once your return is approved:

  1. We will review your request
  2. If approved, your refund will be processed
  3. The amount will be refunded to your original payment method

⏱ Refunds may take 5–10 business days to appear depending on your bank or payment provider.

📦 Do I Need to Return the Product?

In some cases, you may not need to return the item.
We may offer a refund or replacement based on the situation.

🚫 Order Cancellation

You can cancel your order within 24 hours of purchase.

  • If the order has not been shipped → full refund
  • If already shipped → cancellation not possible

📭 Lost or Missing Orders

If your order has not arrived within the expected delivery time:

📸 Damaged or Wrong Items

If you receive a damaged or incorrect item:

  • Please contact us within 48 hours of delivery
  • Send clear photos of the product
  • We will provide a replacement or full refund

We stand behind our products and are committed to making things right for you. Shop with confidence at CRAFTLY. 💚